Eligibility

Due to hygiene reasons, we do not accept exchanges or returns unless the item you had purchased is found defective within 15 days from the date of your purchase on this Site. Kindly check your purchases carefully upon receipt. If you receive a defective item, please email us immediately at enquiry@stellarsg.com with details of the product defects, photographs of the defects and a proof of your purchase.

Upon receipt of your email, we will fully examine the issue and notify you via e-mail, whether you are entitled to a refund or a replacement as a result of the defect. Please allow us a minimum of 7 working days from the receipt date of your email to follow-up on the status of your inquiry. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using our Site’s shopping voucher.

Only regular priced items may be refunded or exchanged. Sale items or any items sold during promotions are non-refundable and non-exchangeable. Eligible items to be exchanged or returned should be in original condition, along with the original packaging.

Exchange, Returns & Refunds

Our policy does not warrant a cash refunds; however, shopping credits or gift vouchers for the value purchase will be offered to you. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. 

Shipping costs incurred from eligible exchanges or returns would not be reimbursed to you. If your eligible return items cost more than $75, it is highly recommended to purchase shipping insurance as we are unable to guarantee the receipt of your eligible returned items.

Gifts

If the purchased item was not marked as a gift and was shipped directly to you, you will receive shopping credits or gift vouchers for the value of your return. Upon receiving the returned item, a shopping credit or gift voucher will be mailed to you.

If the item was marked as a gift when purchased, or the gift givers had the order shipped to themselves to give to you later, we will send a voucher refund to the gift givers and they will find out about your return. 

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